FAQ
Who are we?
We are a full-service branding and marketing company dedicated to the multifamily property management industry. We offer turn-key solutions to our customers with a heavy focus on customer service. We offer anything from business cards and brochures to company uniforms to branded signage for your properties. Doormats to flags to exterior metal signage; we do it all. We offer prompt and timely service, multiple ways to contact us, and a devotion to ensuring you get what you need without unnecessary delays.
How did we get here?
After many visits with potential customers, one common theme developed. It was taking too long to get what was ordered and nobody could ever reach someone for updates and questions. It was the same story almost every time. And this is were we come in. We take a very customer-centric approach to our business. We believe that communication and customer service are critical to our success. Our growth is due largely to industry referrals because we do these two simple things well.
What can we do for you?
We build you a website, exclusively for ordering. You’re here now. We make available quality products at reasonable prices and branded with your company logo. We take the branding aspect very seriously and do everything we can to ensure that your branding is consistent across all properties. We take pride in our work because you take pride in yours. We are quick to respond; whether via email, phone, text or online chat, you can expect a reply quickly. We understand that many times you’re trying to order after normal business hours, on a Saturday or Sunday because that’s just when you have time. We do our best to answer the phone or respond to inquiries even during the evening or weekend hours. We’re not always available, but most times we are.
We simply work to remove every barrier possible to make it easy to do business. We want you to have a pleasant shopping experience. We want to let you spend more time doing your critical job functions and not get caught up trying to place a simple order or wondering where an existing order is.
Are you set up in Vendor Credentialing and Ops?
Yes, we are. Our vendor # is 1175916 and we are already established in Ops. We are already in the Lynd system and you can order from us with confidence.
What if you don’t have what we need?
That’s easy. Give us a call or reach out and let’s discuss your needs and requirement. It’s simply not possible to list everything we do but we’re always eager to help you get what you need. We have a vast vendor partner network that we have nurtured and grown for the past 10 years. We can produce or source most anything you can think of.
What do we do if our property is not listed?
Give us a call. Send us an email. Or click on the CHAT bottom on the bottom right. Give us the pertinent details and we’ll get you added right way. It’s simple, quick, and we want to serve you in the best way possible.
I have a question. How can I reach you?
It’s easy. There are 5 ways to reach us:
Office Phone: 210-549-7874
Mobile Phone: 210-323-5100
SMS Text: 210-323-5100
Email: tlippard@splashbranding.com
(We know you may work late into the evening to catch up and place orders or search for items. We’re here to assist whenever we can. Please feel free to call, text or email us any time; day or night, weekdays or weekends. We may not be able to respond every time, but we do respond most of the time. If we don’t immediate get back to you, we’ll do so quickly. You can always use the Chat button as well which generates an instant message to multiple locations.)
How do I know what will fit? How can I be sure?
When ordering uniforms, we understand that fitment can be an issue. We have taken steps to minimize issues with improper sizing. First, each item should have a measurements chart that will give you the measurements for each item in inches. The items we select typically run very true to sizing.
What if I still have questions?
See above. All of our contact info is there.